Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Trust that each and every call is answered, every lead nurtured and every customer cared for.
Professional services designed to help your business thrive and connect with customers anytime, anywhere.
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
Australia's most flexible answering service company with solutions for small businesses to large corporations.
Highly skilled professionals with industry-specific training
Tailored greetings that match your brand and business needs
Instant alerts via email, SMS, or your preferred method
Encrypted and secure handling of all your business communications
Service available in multiple languages to serve diverse customers
Scalable solutions that grow with your business needs
Quick onboarding with seamless integration to your existing systems
Comprehensive analytics and reporting for business insights
Our staff are highly trained in different industries with bespoke solutions for multiple sectors.
Tailored solutions for growing businesses
Specialized support for medical practices
Professional medical reception services
Secure handling for financial services
Property management and real estate support
Confidential support for legal practices
Field-ready support for trades and construction
24/7 support for hospitality businesses
Technical support and IT service management
Detailed information about our services and how we can help your business.
That makes it simple for you to engage with a fascinating procedure that's cost-efficient. You might believe that $3 per call is quite pricey but believe of it by doing this, if 1 in 10 calls turns into someone employing your company, it's likely you'll make a lot more than the $80ish that it cost to address all those calls.
" Fantastic Office Environment, that is Warm, Welcoming and Varied, Amenities' are amazing, truly friendly staff that quickly become buddies. Safe and excellent area for services that are both recognized and those starting."
A phone answering service or virtual receptionist is a model where your incoming calls can be diverted to an expert receptionist who is readily available to take those require you and either forward the essential calls throughout to you or take a message - professional phone answering service and send out that message through to either you or your staff.
The average supervisor invests around 20% of their time addressing either admin jobs or taking care of time wasting inbound calls - phone call answering. With your own virtual receptionist on the team you can win back that time and focus your attention on doing what you do best, generating more clients and growing your business.
To start with, when you register for a 7 day free trial you will be designated a regional telephone number. If you are in Sydney then that number would be a regional Sydney 02 number. When you have your special number you will need to inform us what welcoming you desire our group to utilize when we address your calls.
Now that you have your greeting established you will need to inform us how you desire to receive your messages. Messages can be sent by either SMS or email. If you pick to get your message by e-mail then there is no additional charge, if you pick SMS then there is a small extra charge per SMS.
Absolutely not. You can transfer as many or as few as you want. Some customers have all of their inbound calls diverted through our answering services and let us manage the whole reception procedure. Other clients simply send us their overflow calls when they are truly hectic. Other consumers once again merely user us for after hours calls or calls received when their internal receptionist is on yearly leave or off on sick leave.
Another terrific aspect of utilizing our service is that the cost of live answering is connected to the level of service. < We have an entire variety of companies making usage of our call response service. We are particularly popular with professional service firms like legal representatives, accounting professionals and consultants who require live answering.
In this post, we will check out the advantages of using a virtual receptionist service and how it can enhance your company operations. Among the primary benefits of an answering service is the capability to answer inbound calls efficiently. A virtual receptionist can handle and address get in touch with your behalf, guaranteeing that your customers get a timely and professional phone reaction.
Let us answer that call. A crucial benefit of answering services is the cost-effectiveness it uses. Hiring a full-time, in-house receptionist can be pricey, thinking about the extra costs related to staff member advantages, training, and equipment. On the other hand, a virtual receptionist service enables you to pay only for the services you require.
Among the main benefits of a virtual receptionist service is the ability to respond to inbound calls effectively. A virtual receptionist can manage and address calls on your behalf, guaranteeing that your customers get a prompt and professional response. With a virtual receptionist, you can focus on your core service activities without disturbances from having to answer constant telephone call.
This service focus allows you to improve your organization operations and complimentary up your time to focus on more vital jobs. It makes sense to have actually each call responded to promptly by our team. While we are on the phone offering details, you can be developing your organization and dealing with plans.
Why not register for a 7 day free trial and test out our service. There is absolutely no commitment to continue with live answering after the trial and you can sign up online on our signup page so you can register at a time to match you. We are an Australia based business and comprehend the business environment in Australia - business answering service.
Addressing services handle both incoming and outbound company communications for your business, enabling you to commit your time to other business tasks. Nevertheless, discovering a premium answering service that comprehends your company's specific requirements can be difficult. Find out more + To assist you in your look for a partner, we've assembled this list of the leading phone answering services in Australia.
The brief response is there are no additional fees or charges! Upclose & Virtual supplies a personalised phone answering service which indicates your virtual receptionist builds a connection with your consumers and with your personnel. We offer a totally free discovery session. There are no extra costs or charges for this service.
The details will be provided to you so that all your calls will instantly forward through to your virtual receptionist - trouble free and instantaneous! Your virtual receptionist investigates your service site and discusses your service requirements to guarantee that they are prepared to address your calls with a sound working understanding of your service - there's no robotic script reading! If you have consultation booking software your receptionist will familiarise themselves with the programs that you use - we are versatile to your needs! Your virtual receptionist will establish your after hours message bank after receiving suggestions from you about the content that you would like on the message - its everything about you and your preferences! Your virtual receptionist will prepare comprehensive notes of your company requirements so that in the event that they are away their 'back up friend' can manage your calls - we have you covered!.
If you have any questions or wish to know about our bundles, speak to among our team today.
Extra calls are billed at $3. 45 per call. At Virtual Headquarters the majority of our organization is with long term customers which's since there is no pressure. We want to be your live answering service partner in the call management cycle. We want your little business to succeed because that likewise implies we are a success.
Nowadays there are lots of addressing services getting in the industry and attempting to offer actually low answering service charges, however there is no value in choosing the most affordable answering service strategy if the receptionists are based upon the other side of the world and the business has no experience - professional phone answering service - phone answering.
Professional interaction is a critical function for any business enterprise, especially during significant change. Your personnel may be spread out across the city, some working from home, some in the HQ, but your consumers will not have an interest in how you have actually structured your labor force, they just desire a genuine person to answer their call.
Ready to transform your business communications? Contact us now for a free consultation.
1-800-VIRTUAL
info@virtualreceptionist.com
Available 24/7 on our website